Name

Phone Number

Sales Process

Overall rating for service provided by the Sales Coordinator

Overall rating for service provided by the Sales Coordinator - Feedback Message

Quotation - Was the information accurate and as per your request?

Quotation - Was the information accurate and as per your request? - Feedback Message

Acknowledgement - Was your order acknowledged accurately and in a timely manner?

Acknowledgement - Was your order acknowledged accurately and in a timely manner? - Feedback Message

Design / Engineering support

Overall rating for the service provided by the Engineer

Overall rating for the service provided by the Engineer - Feedback Message

Engineers knowledge of Loadcells and Instrumentation

Engineers knowledge of Loadcells and Instrumentation - Feedback Message

Understanding customer perspective and application

Understanding customer perspective and application - Feedback Message

Ensuring the correct product is selected

Ensuring the correct product is selected - Feedback Message

Production / Delivery process

Was the lead time as expected and in line with your requirements?

Was the lead time as expected and in line with your requirements? - Feedback Message

Was the scheduled despatch date met?

Was the scheduled despatch date met? - Feedback Message

What was your experience of the courier selected?

What was your experience of the courier selected? - Feedback Message

Condition of package / goods on delivery

Condition of package / goods on delivery - Feedback Message

Customer Support & Finance

Overall rating for Information given for product set-up

Overall rating for Information given for product set-up - Feedback Message

Was a Customer Manual provided and was it easy to use?

Was a Customer Manual provided and was it easy to use? - Feedback Message

Were you able to access information on our website (Data sheets and Drawings) and were these easy to use?

Were you able to access information on our website (Data sheets and Drawings) and were these easy to use? - Feedback Message

Was the Payment information clear and the Invoice delivered in a timely manner?

Was the Payment information clear and the Invoice delivered in a timely manner? - Feedback Message

Product Appraisal

Type of product purchased

Type of product purchased - Feedback Message

Product condition on receipt

Product condition on receipt - Feedback Message

Ease of Set-up

Ease of Set-up - Feedback Message

Suitability of product for application

Suitability of product for application - Feedback Message

Calibration & Repairs

Overall Calibration Service

Overall Calibration Service - Feedback Message

Information regarding Calibration - was this clear and helpful?

Information regarding Calibration - was this clear and helpful? - Feedback Message

Calibration Certificates - was the information user friendly?

Calibration Certificates - was the information user friendly? - was this clear and helpful? - Feedback Message

Overall rating for Repairs service

Overall rating for Repairs service - Feedback Message

Information regarding Repairs - was this clear and helpful?

Information regarding Repairs - was this clear and helpful? - Feedback Message

Any other feedback you would like to provide?