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Customer Feedback
Customer Feedback | Novatech
Feedback Form
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Sales Process
Overall rating for service provided by the Sales Coordinator
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Quotation - Was the information accurate and as per your request?
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Acknowledgement - Was your order acknowledged accurately and in a timely manner?
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Design / Engineering support
Overall rating for the service provided by the Engineer
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Engineers knowledge of Loadcells and Instrumentation
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Understanding customer perspective and application
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Ensuring the correct product is selected
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Production / Delivery process
Was the lead time as expected and in line with your requirements?
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Was the scheduled despatch date met?
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What was your experience of the courier selected?
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Condition of package / goods on delivery
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Customer Support & Finance
Overall rating for Information given for product set-up
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Was a Customer Manual provided and was it easy to use?
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Were you able to access information on our website (Data sheets and Drawings) and were these easy to use?
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Was the Payment information clear and the Invoice delivered in a timely manner?
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Product Appraisal
Type of product purchased
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Product condition on receipt
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Ease of Set-up
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Suitability of product for application
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Calibration & Repairs
Overall Calibration Service
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Information regarding Calibration - was this clear and helpful?
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Calibration Certificates - was the information user friendly?
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Overall rating for Repairs service
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Information regarding Repairs - was this clear and helpful?
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